Here at Fireplace Factory Outlet we hope to be as fair as possible, therefore, when purchasing products from our website you are agreeing to the following returns policy.

As all of our items are slight factory seconds, returns or surplus stock this means that your product may have a small amount of damage, however, any damage will only be minor cosmetic damage, such as a small mark or scratch.  Your product should be mechanically working.  If for some reason the mechanics of the fire fail or prove to be faulty, feel free to return the affected item within our 14 day return period.  Please note that return postage or carriage is at the buyers expense.  Upon inspection, if the item proves to be faulty, we will offer an exchange for another of the same product, an exchange for a similar product or we will make arrangements for the item to be repaired.

PLEASE NOTE:  We do NOT offer refunds, however, we are able to offer a credit note to the value of the faulty item which can be spent on anything in our store or used as part payment towards a more expensive item.

This does not affect your statutory rights.